Facility Move, Hi-Line East (Massachusetts)
December 9, 2019
Dear Valued Customer,
Please accept this letter as a formal notification of the move of our Millbury,
MA facility. We will begin operations at our new address effective December 9, 2019. Our new address will be:
Utility Supply, East
Town Forest Road
Our new facility is located less than 20 minutes from the previous Millbury,
MA facility, and conveniently located off I-395.
Hours, Turnaround, &
For Hi-Line East only, testing turnaround, hours, and shipments will be
affected beginning Monday, November 25, 2019:
- Retesting orders received before November
25 are expected to ship before December 5.
- Retesting orders received November 25
through December 5 will be processed after the 9. Please allow for
additional retesting time.
- Last call for pick-ups at Millbury will be
December 5 at 12pm. Unclaimed pick-ups will be shipped via
standard UPS ground and billed accordingly.
- For the fastest service, orders may ship
from Gilberts, IL during this move.
We will be CLOSED beginning Friday, December 6, 2019 at noon. We strongly encourage placing any orders
earlier in the week leading up to these dates to minimize disruption.
All Hi-Line East operations will resume December 9.
Applicable Updates Related to
Ensure all applicable updates, communication, and notifications have
been made to reflect the new Webster, MA address to avoid any service or
- Inbound testing/recertification orders
- Returns / RGAs
- Pickups /
We apologize for
any inconvenience and we appreciate your prompt attention to this matter. Please
contact us with any questions or concerns at (800) 323-6606 or via email at firstname.lastname@example.org .